You’ll receive your deliveries from a Barrow & Bloom driver or a third party courier service. We can’t guarantee delivery times but we will try our best to deliver on the date communicated.
If you want us to leave your delivery in a safe space, we take no responsibility for any orders that are lost once delivered.
Alternatively, you can choose to collect your order from a number of pickup points in Lisburn and Hillsborough. This option will be given to you at checkout.
On Arrival
You’ll receive your deliveries from a Barrow & Bloom driver or a third party courier service. We can’t guarantee delivery times but we will try our best to deliver on the date communicated.
If you want us to leave your delivery in a safe space, we take no responsibility for any orders that are lost once delivered.
Alternatively, you can choose to collect your order from a number of pickup points in Lisburn and Hillsborough. This option will be given to you at checkout.
It is important that you unpack your plants as soon as you receive them. Please remove them from the packaging and give them air and a good drink. The sooner they are planted, the better.
Returns Policy
If you’re unhappy with your purchase we will refund, exchange or issue a credit note for any plants you have bought within 14 days of receiving them, as long as both the packaging and the goods remain intact and are able to be returned in the condition they were received. You will then have a further 14 days to return the item.
Return postage will only be refunded if the items are not in a good condition on delivery. We are also unable to refund the original postage paid unless the items are not in good condition when delivered.
To make a return, please carefully repackage and send your item to Barrow & Bloom, 7 Ayrshire Drive, Lisburn, Co Antrim, Northern Ireland, BT28 2YA. Please include your name, details of return or exchange and Order ID.
Please ask for proof of postage from your post office. We cannot refund items that are lost in transit.
Returns are dealt with as soon as they arrive. However, during busy periods please allow 14 days for your return or exchange to be processed.